Moments of Truth
Jan Carlzon
Barcode 9780060915803
Paperback
Original price
£8.10
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Original price
£8.10
Original price
£8.10
£8.10
-
£8.10
Current price
£8.10
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Release Date: 29/03/2001
Genre: Business & Finance
Sub-Genre: Technology & Engineering
Label: Harper Business
Language: English
Publisher: HarperCollins Publishers Inc
Pages: 160
The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation.
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.